General FAQs

Questions and Answers

  • We have set purchase limits on certain categories of items that are in high demand. These purchase limits will also be applied to orders placed on our app or website. This is to ensure that all customers have access to the items they need most.

  • In some areas, we’re now opening one hour early, to enable senior citizens and other high-risk groups to shop before we open to the public. We’ll continue to evaluate these special hours and make changes as we learn more. You can find the most up-to-date information about your store here.

  • Our supply chain associates are working tirelessly to replenish our stores daily with the items our customers need most.

  • For health and safety reasons, we are not currently accepting returns on items purchased in excess that our customers no longer want.

  • Our modified store hours give our associates the time they need to clean and restock shelves. You can find more information here.

  • We’re making more timeslots available to accommodate the increase in demand for our pickup and delivery services. We’ll continue to monitor and make changes as necessary to make pickup and delivery more accessible for our customers.

  • Pickup & Delivery: Inventory varies by store and changes throughout the day as customers shop in-store and online. Inventory is not updated in real time. If an item shows that it’s available for pickup or delivery, availability is not guaranteed.

    Ship: Our shippable inventory is updated in near-real time. We encourage customers to check our app or website to view item availability.

    Unfortunately, our Customer Connect associates do not have insight into item availability. Our app or website is the best source for this information.

  • The past few weeks have been unprecedented for our country, our associates and our customers. Associates in our stores, warehouses, distribution centers, food production facilities and offices are working around the clock to keep our stores clean, open and stocked.

    On March 14, we created a policy allowing paid time off for associates diagnosed with COVID-19 or placed under quarantine. All eligible associates will receive their standard pay for up to 14 days. We have also made additional financial resources available through our Helping Hands fund.

  • Yes, this option is available at online checkout on delivery orders. Simply choose the Leave at My Door option and check the box next to "I accept that I do not need to be present when my groceries are delivered.”

  • Due to current and ongoing product availability issues, we are not able to guarantee in-stock conditions on many items. We will not be issuing rain checks on out-of-stock items until further notice. We appreciate your understanding as we work to keep your store clean, open and stocked to the best of our abilities during this time.